Frequently Asked Questions

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1. Where are your clothes made?

Our products are designed in Lahore and 100% made in Pakistan.

2.⁠ ⁠What are the shipping charges?

Standard shipping charges are Rs 250. Shipping is free for orders exceeding Rs 5000. During sale, shipping charges might differ.

3.⁠ ⁠Do you offer free delivery?

For Pakistan orders, we are offering free delivery on orders above Rs.5000

4. For Pakistan orders, we are offering free delivery on orders above Rs.5000

We accept payments via Card, Bank Transfer, Jazz cash, Easy paisa and Cash on Delivery. All these options are available at the checkout on our website.
Bank Transfers need to be made within 12 hours of placing the order. Otherwise, the order will be shipped on full COD from our side.

5.⁠ ⁠I am having the trouble using the website, what should I do?

We would suggest that you use the latest version of your operating system provider when browsing online (Windows or OSX) so it’s worth checking if there are any available updates.
You may also need to delete your browser’s cookies and/or cache. Once you’ve done this, close your browser and reopen it to visit our website again. You may also wish to try accessing the site with a different device.
If you’re still having trouble with our website, please get in touch with the name of the web browser you’re using (e.g. Internet Explorer, Safari, Chrome), the type of device and details of any error messages so that we can look into this further for you.
If you continue to experienced this, please don’t hesitate to contact us at almirat.co@gmail.com

6.⁠ ⁠What size should I order?

Size chart with exact measurements for all items are linked in the product descriptions. If you are confused between sizes, we always recommend going with the larger than your usual size.

7.⁠ ⁠When will I receive my order?

Packages get shipped approximately within 2 working days.
Once the product is dispatched from our warehouse, it will take approximately 3 to 5 working days to reach you.
Please note that a ‘working day’ is Monday-Friday and excludes weekends and public holidays.

8.⁠ ⁠Can I make any changes to my order?

Once your order is placed, our warehouse team work very quickly to process and dispatch your parcel but you can make changes with-in 24 hours. Because it is not possible to make an amendment after the order is dispatched. Thus, if you do need to make a change, please contact our team as soon as you can to see if there is anything we can do.

9.⁠ ⁠What if I don't like the items received?

We have a hassle-free 3 days’ returns & exchange policy. we are only bound to exchange/return if the piece is defected/damaged, or wrong article and size is delivered).
You can read full details and terms and conditions on our Return & Exchange Policy page.

10.⁠ ⁠What if there's a problem with my item(s)?

Please accept our sincere apologies in advance.
If there is a problem (eg., received defected/damaged piece, wrong article or size delivered, etc.) - we hope to resolve it as quickly as we can. Please contact our customer care team within 03 days, with your order number and any other relevant details so we can look into it for you and resolve the issue with best possible solution.

11.⁠ ⁠How do I return my order?

you can contact us at:
Almirat Whatsapp Helpline: 03290906029 or email us at almirat.co@gmail.com our customer service team will guide you efficiently.